REPLACEMENTS AND REFUNDS:

• At Javvy, your satisfaction is our top priority. If you’re not completely satisfied with your order, we offer a 100% money-back guarantee within 30 days of delivery. Email us at support@javvycoffee.com to let us know and our team will help you out!
• If it's not your first order and you've experienced an issue please reach out to our team at support@javvycoffee.com and they will help get things sorted. 

LOST ORDERS/DAMAGED ORDERS:

If your tracking shows as delivered, but you can't find your package we recommend doing the following:

• Give it a little extra time! Many times carriers accidentally mark as delivered when the package is still in transit, in these instances the package usually gets delivered in 1-3 days.
• Be sure to check all possible locations of delivery around your address.
• Reach out to your local post office. 

If you still have been unsuccessful in getting your package after 7 days of the tracking information showing as delivered, please reach out to us at support@javvycoffee.com our team will be more than happy to help! 

RECEIVED THE WRONG PRODUCT:

• If something isn't quite right with your order please reach out to us at support@javvycoffee.com and our team will help you out!
• We ask that you reach out within 15 days of receiving your order to receive a reshipment, so make sure to unpack your Javvy as soon as you get it!

RETURN SHIPPING:

• You will be responsible for paying for the shipping costs associated with your return.
• PLEASE NOTE: All returns must be approved by our customer service department; refunds will not be provided for items returned to this address without approval. There are no exceptions.

RETURN ADDRESS

504 Westport Parkway, Suite 100
Haslet, TX 76177
US

CONTACT US:

• You can contact our support team by emailing us at support@javvycoffee.com!